A Centre for Heritage and Arts, place of inspiration, simulation and enjoyment for all Hong Kong People

Challenges

1. 90 percent of workforce are part time 

2. Demand for rostering based on centre events with required skills

Solutions

1. Create integration program with event planning system

2. Maintain event related skills in staff profile

3. Define part time staff into normal part time (PT) and permanent part time (PPT)

4. Define role ratio for event

Results

1. Use integrated demand to create open shift in system

2. Built shift roles with role ratio concept

3. Fill staff with corresponding skills (PPT first, then PT)

4. Control violation in 418 part time ordinance

5. Reduce benefit liability for part time workforce

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