A Restaurant Group with 130+ outlets in Hong Kong & Macau and employed 4000+ employees

Challenges

1. Pandemics 

2. Social Events

--> Non relevant historical data

Solutions

1. Create assumption of relevant ratio

2. Identify factors of demand generation

3. Investigate organizational growth strategy that affect labour forecasting

Results

1. Historical data defined to be relevant ratio for projections

2. Crucial factors are added as user defined parameters for demand generation

3. Key Result Indicators (KRA) were added as secondary factors for forecasting demand generation

4. Control labor cost vs project sales revenue as hard alert

5. Reduce 3 percent staff payroll cost